Customer Success Agent at Rated People

Rated People

Customer Success Agent

Full-Time in London, GB

Rated People

We’re the UK’s leading online marketplace connecting homeowners with over 50,000 local tradespeople nationwide. Our goal is to take the stress out of home improvements for both homeowners and tradespeople.

Since our launch in 2005, we’ve seen more than 4 million home improvement jobs posted by homeowners and have accumulated more than 750,000 tradespeople reviews.

We’re passionate about delivering the best possible experience for our customers and believe working with us should be easy. One of the teams that makes this happen is our Commercial team.

THE ROLE

Reporting to the Customer Success Manager, you will be a key member of the Commercial team.

You will be responsible for:

  • Developing customer relationships that promote retention and loyalty.
  • Securing outstanding payments from our tradesmen customers via telephone & email.
  • Negotiation of settlement figures and repayment plans.
  • Ultimately improving customer lifetime value.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Ensures all customers are successfully using the product or service they’ve purchased from the company
  • Aid with the development and improvement of our product by gathering feedback from customers.

ABOUT YOU

To be successful in this role you’ll be an excellent communicator, with self confidence and a drive to succeed. We are looking for a results-focused individual that’s looking to join our vibrant, successful department. Being passionate about working in a team is essential!

Whilst experience working in Collections/Retention would help, it’s not a requirement.

WHAT WE OFFER

Our bright, open plan office has spectacular views over central London and offers an environment perfect for creativity, fun and sharing ideas. We offer a competitive salary and a generous range of benefits, including:

  • Participation in company share option scheme
  • 25 days’ holiday
  • Perkbox
  • Bike scheme
  • Life assurance
  • Childcare vouchers
  • Travel loans
  • Direct pension contributions - 3% of base salary (with a minimum employee matched contribution of 3%) after completion of probation period
  • Fresh fruit, coffee and tea and food cupboard